Terms of use

Welcome to Azur Games! These Terms of Use (“Terms”) govern the relationship between you (“User” or “you”) and Azur Games.

These Terms apply to all digital Services provided by Azur Games, including mobile games, websites, and other online features (collectively, “Services”), as further defined in Section 1.

By downloading, installing, accessing, or using any of our Services, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree to all of these Terms, do not use our Services.

Your use of the Services may also be subject to additional terms, policies, or guidelines published by Azur Games, including our Privacy Policy and any in-game rules or community standards, which are incorporated into these Terms by reference. Please review all such documents carefully.

IMPORTANT NOTICE: Section 13 of these Terms contains a binding arbitration clause and a class action waiver, which affect your rights in the event of a dispute with Azur Games. Please read Section 13.4 carefully before accepting these Terms.

These Terms are originally written in English. While translations may be made available, the English version shall prevail in the event of any discrepancies or conflicts.

1. DEFINITIONS

For purposes of these Terms of Use, the following capitalized terms shall have the meanings set forth below:

“Account” means a User’s personal account used in the Mobile App to access and use the Services.

“Azur Games Support Service” refers to the customer support provided by Azur Games or authorized third parties, aimed at assisting Users with any inquiries or issues related to the Services.

“Azur Games” refers collectively to the following legal entities, depending on the specific Service(s) you interact with:

(a) AI Games FZ-LLC, a company registered in the United Arab Emirates under license No. 94834 and registered office at Premises No:51, Ground Floor, Dubai Internet City, Commercial Office-Building 17, Dubai, UAE;

(b) Azur Interactive Games Limited, a Cypriot company with its registration number HE 366928 and registered office at Strovolou, 53, MEZZANINE, Strovolos, 2018, Nicosia, Cyprus.

“Content” means any form of information, material, or media accessible through the Services, including but not limited to text, graphics, images, video, audio, software, designs, music, interfaces, user-generated content, and other creative works, as well as software, documentation, data files, patches, and updates.

“Device” means any compatible smartphone, tablet, or electronic hardware through which the User accesses Mobile Apps or other Azur Games Services.

“In-Game Content” means digital goods, such as characters, items (vehicles, weaponry, gear, etc.), skins, virtual currency (credits, gold coins, coins, or other virtual currencies within the corresponding Mobile App), boosters, energy, lives, and other gameplay-affecting features or assets available within the Mobile Apps, which Users may acquire, earn, or purchase.

“Mobile App(s)” means any application or video games published, distributed, or licensed by Azur Games for mobile platforms, including but not limited to iOS and Android operating systems.

“Platform(s)” means the software environment or digital storefronts, including operating systems and app marketplaces, through which Mobile Apps and Services are delivered to Users.

“Service(s)” means any digital products, applications, platforms, websites, or other online offerings provided by Azur Games, including but not limited to Mobile Apps, official websites, and related content.

“Third-Party Services” means any services, platforms, content, or applications provided by entities other than Azur Games, which may be accessible through the Services (e.g., app stores, social media networks, payment providers).

“User” means an individual who accesses or uses any of the Services. The terms “you” and “your” refer to the User.

“Website(s)” means any official online site operated by Azur Games, including but not limited to azurgames.com.

2. USE OF SERVICES

2.1. Age Restrictions

2.1.1. The Services are not available to Users under 18 years old (or the age of majority in your country of residence), unless they have obtained consent from a parent or legal guardian. By accepting these Terms and accessing the Services, you confirm that you are at least 18 years old or have reached the age of majority applicable in your jurisdiction. Azur Games may adjust access to the Services based on legal age requirements in specific regions.

2.1.2. Parents and legal guardians are responsible for monitoring and managing access by minors and must restrict access to children under 18. They are fully responsible for any use of the Services by minors, including any use of payment methods (e.g., credit card, Google Pay).

2.1.3. Certain Mobile Apps or features may include specific age restrictions based on content, functionality, or applicable laws. You must not attempt to access any age-restricted Services unless you meet the required minimum age.

2.1.4. Azur Games may request age verification from any User at its reasonable discretion.

2.2. General Terms

2.2.1. Certain Services may not be suitable for individuals with conditions such as epilepsy, seizures, or other health-related issues. It is your responsibility to assess whether the Services could pose a health risk. If you are unsure, stop using the Services immediately and consult a medical professional before resuming use.

2.2.2. Users previously banned by Azur Games for violating these Terms are not permitted to use the Services.

2.2.3. Azur Games may update, modify, or change the Services at any time without prior notice or consent. Azur Games also reserves the right to suspend or permanently discontinue any Services, either temporarily or permanently, without offering compensation or refunds, unless required by applicable law.

2.2.4. The Services may not be available in all countries or regions. Azur Games reserves the right to restrict or deny access to the Services based on geographic location. In such cases, these Terms shall be deemed void in those jurisdictions, and Azur Games shall have no obligations related to the Services therein. This includes compliance with embargoes, trade restrictions, or local regulations prohibiting digital content.

2.2.5. Azur Games may, at its sole discretion, provide technical support for the Services free of charge. You acknowledge that occasional Service interruptions or downtime may occur due to maintenance, technical updates, or other reasons. These disruptions are considered normal and do not constitute a failure of the Services.

2.2.6. Azur Games is not obliged to provide specific support or maintenance unless required by applicable law. Nonetheless, we aim to assist Users with reasonable inquiries related to the Services. Users should provide complete and accurate information when contacting Azur Games Support Service.

2.2.7. The Services may contain links to third-party websites or Platforms not operated by Azur Games. We are not responsible for the content or practices of any such external sites. You access or use any Third-Party Service entirely at your own risk. Your use of Third-Party Services is subject to their respective terms and privacy policies, which we recommend reviewing carefully.

2.2.8. All communications between you and Azur Games, including interactions with our Support team, are confidential. You agree not to disclose such information without our prior written consent, unless required by law.

2.3. System and Technical Requirements

2.3.1. You are solely responsible for obtaining and maintaining the devices, internet connection, and software required to access and use Mobile Apps. This includes covering any associated costs, such as internet service fees, Platform charges, and applicable taxes or duties.

2.3.2. Azur Games is not responsible for performance issues, interruptions, or failures in the Mobile Apps if your device or setup does not meet the required technical specifications. It is the User’s responsibility to ensure that devices are compatible and meet these requirements prior to using the Services.

2.3.3. Any download, installation, or use of the Services is done at your own discretion and risk. You are solely responsible for any damage to your device, loss of data, or other harm resulting from such use.

2.4. Patches, Updates, and Modifications

2.4.1. Azur Games reserves the right to modify the Mobile Apps at its sole discretion. This may include changes to the software code, features, content, bug fixes, or the addition or removal of functionality.

2.4.2. To ensure optimal performance, Azur Games may periodically release updates to Mobile Apps. Some updates may be mandatory, and older versions of Mobile Apps may become unavailable or non-functional until updated. Certain updates may require higher technical specifications or increase device resource usage.

2.4.3. You acknowledge that failure to install required updates, including updates to third-party software, may render the Mobile Apps inoperable, and your ability to access the Services may be suspended until the update is completed.

3. USER’S ACCOUNT

3.1. Account Registration

3.1.1. To access certain of the Services, save your progress, or utilize certain features, you may be given the option to use an Account.

3.1.2. Users may use the Services via Account by logging in through Third-Party Services permitted by the Mobile App (e.g., Sign in with Apple), or, as may be applicable, by providing registration information for an Account administered by Azur. Use of these third-party login methods is subject to the terms, conditions, and privacy policies of the third parties. Azur Games is not responsible for the policies or practices of these Third-Party Services.

3.1.3. Users are solely responsible for providing accurate information and maintaining its accuracy. Users must not provide information relating to third parties or false identities.

3.1.4. If allowed by Mobile App functionality, you may use the Services without using an Account. In this case, app-related data, such as preferences, progress, or in-game items, is stored locally on your device. If you change your device, delete the Mobile App, or it is removed or otherwise deleted from your device (due to updates, device issues, change of publisher account, or other reasons), the locally stored data may be permanently lost and cannot be recovered.

3.2. Account Usage Rules

3.2.1. Users are responsible for maintaining the confidentiality of their Account credentials, including usernames and passwords. Users must ensure that their login information is secure and not disclosed to unauthorized persons.

3.2.2. All activities performed within the User’s Account, whether authorized or unauthorized, are the sole responsibility of the User.

3.2.3. If your credentials are lost, stolen, compromised, or if you reasonably suspect any unauthorized access to your Account, you must immediately change the credentials and notify Azur Games. Azur Games is not liable for any losses or damages resulting from unauthorized access to your Account or misuse of your login credentials.

3.2.4. Users must not sell, rent, exchange, or give away their Account to others.

3.2.5. Users acknowledge that they have no ownership or proprietary rights in their Account. Azur Games grants Users a license, as outlined in Section 4 of these Terms, to access and use the Account solely to enable them to use the Services.

3.2.6. If you choose to use our Services without using an Account, you understand that all your progress, Game data, and purchases will be saved only on your device. In this case, you use a temporary account. This means you will not be able to access this data again if you sign out, lose access to your device, or change devices.

3.3. Account Deactivation and Deletion

3.3.1. Azur Games may, at its sole discretion, deactivate or delete a User’s Account without prior notice in the following cases:

(a) If the User violates any provision of these Terms, or there is a reasonable suspicion of non-compliance;

(b) If the User fails to confirm they meet the age requirements specified in Section 2.1 or fails to obtain proper parental consent;

(c) If the User exercises any data subject rights as outlined in the Privacy Policy that make maintenance of the Account impossible (e.g., right to restriction or erasure);

(d) If Azur Games ceases offering the Services or any part thereof.

3.3.2. Users may delete their Account at any time.

3.3.3. Following deactivation or deletion of an Account, Azur Games is not obligated to issue refunds, benefits, or compensation of any kind. Any previously purchased In-Game Content, progress, or data may be permanently lost without compensation.

4. INTELLECTUAL PROPERTY

4.1. Ownership

4.1.1. All intellectual property rights related to the Services and Content are owned by Azur Games or its licensors. This includes copyrights, trademarks, trade secrets, and other proprietary rights.

4.1.2. Unless expressly stated in these Terms, no intellectual property rights are assigned or transferred to you. Any unauthorized use, reproduction, or distribution of the Services and Content constitutes a violation of these Terms and may result in legal action.

4.1.3. Your access to and use of the Mobile Apps does not grant you any ownership interest in the Mobile App, any associated content, or any In-Game Content (as defined in Section 7). Azur Games retains full and exclusive rights, title, and interest in and to all parts of the Services.

4.2. Technical Protection Measures

4.2.1. To protect its intellectual property and ensure compliance with these Terms, Azur Games may use technical protection measures, such as:

(a) Digital Rights Management (DRM);

(b) Authentication tools;

(d) Anti-cheat mechanisms, where applicable.

5. LICENSE

5.1. Grant of License

5.1.1. Subject to your compliance with these Terms, Azur Games grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Services solely for your personal, non-commercial entertainment purposes.

5.1.2. This license covers only those components of the Mobile App intentionally made available to you by Azur Games (i.e., the client-side software). You are not permitted to access or interact with server-side components, backend systems, or any part of the Mobile App that is not explicitly accessible through authorized means.

5.1.3. All rights not expressly granted under the license are reserved by Azur Games.

5.1.4. If you breach these Terms or decline to accept an updated version, the license will terminate automatically without prior or further notice. You must immediately cease any use of the Services and delete all copies of the Mobile Apps and related Content from your devices.

5.2. License Limitations

5.2.1. You agree not to engage in any of the following activities. Breach of any of these restrictions may result in immediate suspension or termination of your license and/or Account, at the sole discretion of Azur Games:

(a) No Transfer or Sharing: Do not sell, rent, sublicense, lend, exchange, gift, or otherwise transfer your Account or access to the Mobile App.

(b) No Reverse Engineering or Derivative Works: Do not decompile, disassemble, translate, modify, adapt, or create derivative works based on the Mobile App.

(c) No Unauthorized Connections: Do not connect to the Mobile App using unauthorized software, emulators, bots, or third-party programs not approved by Azur Games.

(d) No Exploitation or Tampering: Do not exploit bugs, flaws, or undocumented features; do not modify or interfere with the server, client, mechanics, or balance.

(e) No Automation or Commercial services: Do not offer in-game services (e.g., boosting, farming, or leveling) to others for compensation.

(f) No Malware or Disruption: Do not transmit viruses, malicious code, or engage in denial-of-service attacks or similar harmful activity.

(g) No Mining or Scraping: Do not collect data from the Mobile App that is not intended for public display.

(h) No Circumvention: Do not attempt to bypass any restrictions, account limitations, region locks, or other technical measures implemented by Azur Games.

(i) No Unauthorized Reproduction or Display: Do not reproduce, publicly display, distribute, or copy the Mobile Apps or any part thereof.

5.3. Third-Party Platforms

5.3.1. You are responsible for complying with the terms and policies of any Platform used to access the Mobile Apps (e.g., Apple, Google, or other distribution platforms).

5.3.2. Azur Games is not liable for actions, errors, or omissions of such Platforms, and nothing in these Terms alters any agreement between you and those Platforms.

5.3.3. If required by the policies of these Platforms, Azur Games may impose additional conditions for access.

6. USER-GENERATED CONTENT (UGC)

6.1. Scope of UGC

6.1.1. These Terms apply to any content, materials, or media you upload, post, transmit, or otherwise share via the Services, including (but not limited to) text, chat, images, screenshots, video, audio, gameplay recordings, usernames, avatars, or other user-created material (“User-Generated Content” or “UGC”).

6.2. UGC Disclaimers

6.2.1. You acknowledge and agree that:

(a) The Services may contain UGC submitted by other Users, over whom Azur Games has no direct control;

(b) Azur Games does not actively monitor, pre-screen, or verify all UGC, and therefore does not guarantee its legality, originality, accuracy, or appropriateness;

(c) Some UGC may be inaccurate, misleading, infringing, offensive, or objectionable, and you agree to access such content at your own risk;

(d) Azur Games accepts no responsibility for UGC and disclaims any endorsement or approval of such content;

(e) Azur Games reserves the right, without notice, to monitor, review, remove, edit, or restrict access to any UGC at its sole discretion for any reason, including if we determine that it violates these Terms, applicable law, or the rights of others.

6.3. License to Azur Games

6.3.1. By submitting UGC via the Services, you hereby grant Azur Games and its affiliates, licensees, and partners a perpetual, irrevocable, worldwide, transferable, sublicensable, and royalty-free license to host, store, reproduce, modify, adapt, translate, publicly display, and distribute such content for the operation, promotion, and improvement of the Services without further notice, compensation, or obligation to credit you as the creator (unless otherwise agreed in writing).

6.4. UGC Ownership and Responsibility

6.4.1. You retain ownership of your UGC and all associated rights, subject to the license granted above. You also represent and warrant that:

(a) You own the UGC or have all necessary legal rights to submit it;

(b) The UGC does not infringe any third-party rights, including copyright, trademark, privacy, or publicity rights;

(d) The UGC does not contain viruses, malware, or other harmful code;

(e) The UGC complies with these Terms and all applicable laws.

6.4.2. Azur Games does not claim ownership over your UGC, and nothing in these Terms limits your right to use or exploit your own content independently.

6.5. UGC Moderation and Complaints

6.5.1. Azur Games may monitor and moderate UGC using automated tools, human review, or technical systems, but does not guarantee real-time enforcement or complete oversight.

6.5.2. Azur Games reserves the right to suspend, restrict, or permanently remove any UGC and/or associated Account if UGC breaches these Terms or applicable laws.

6.5.3. If you believe content submitted by another User is infringing or inappropriate, or that your own UGC has been wrongfully removed, please contact us at policy@azurgames.com.

6.6. No Endorsement or Liability

6.6.1. Azur Games does not endorse, sponsor, or guarantee the accuracy, reliability, or appropriateness of UGC available through the Services. To the fullest extent permitted by law, Azur Games and its affiliates, officers, directors, employees, contractors, and agents are not liable for:

(a) Harm, loss, or damage caused by reliance on UGC;

(b) Defamation, offensive conduct, or illegal activity stemming from UGC;

6.6.2. This limitation applies whether the claim arises under contract, tort (including negligence), or any other legal theory, even if Azur Games has been advised of the possibility of such damages.

7. IN-GAME CONTENT

7.1. General Rules on the Use of In-Game Content

7.1.1. Mobile Apps typically come at no cost unless otherwise indicated by Azur Games or Platforms. Regardless of the distribution method (paid, free, or otherwise), Azur Games offers options to acquire additional in-game data for “real-world” money to expand or enhance your gaming experience.

7.1.2. Specific usage and functionality of In-Game Content are determined by the mechanics or gameplay objectives of the corresponding Mobile App.

7.1.3. In-Game content can be purchased through Third-Party Services such as the Apple App Store, Google Play Store, Amazon App Store, or other authorized providers. All purchases are subject to the terms, including payment processing and refund policies of Third-Party Services. You agree to pay all fees that are applicable for your purchase, depending on your location (which may include taxes, if applicable).

7.1.4. Azur Games may distribute promotional In-Game Content via marketing campaigns or other means, which is governed by the respective campaign rules.

7.1.5. Virtual currency and other In-Game Content have no cash value and cannot be redeemed for money, goods, or services except as explicitly permitted by Mobile App functionality or Azur Games.

7.1.6. Redeeming In-Game Content is permitted only through authorized means outlined by Azur Games. Unauthorized redemption methods constitute a material breach of these Terms.

7.2. License and Usage

7.2.1 In-Game Content is licensed, not sold. It is not your personal property and cannot be exchanged for real money, goods, or services outside the Services. You do not acquire any ownership rights in In-Game Content, and you may not sell, trade, or transfer them to others.

7.2.2. In-Game Content designed for one Mobile App is not transferable to other Mobile Apps unless expressly authorized by Azur Games.

7.2.3. In-Game Content cannot be sold, transferred, or assigned. Co-ownership or the creation of security interests in In-Game Content is prohibited.

7.3. Geographic Restrictions

7.3.1. Certain In-Game Content may be restricted to specific geographic regions. Users residing in restricted territories are not permitted to make such transactions.

7.3.2. Use of VPNs or other technologies to bypass these restrictions is strictly prohibited and may result in suspension or deletion of the User’s Account.

7.4. Availability and Modification

7.4.1. Some In-Game Content may be limited in quantity, subject to Mobile App functionality and these Terms.

7.4.2. Azur Games does not guarantee the continuous availability of In-Game Content. We may manage, modify, suspend, or delete In-Game Content at our sole discretion, without prior notice and without incurring any liability or obligation to compensate. We also reserve the right to decline requests to purchase In-Game Content for any reason.

7.4.3. Azur Games reserves the right to add, modify, restrict, or remove In-Game Content at any time, including adjusting their functionality, characteristics, design, availability, or price at any time without this constituting a change in performance, condition, or quality under these Terms.

7.4.4. We may remove or revoke access to In-Game Content if it was acquired through fraud, error, or unauthorized methods, your Account is suspended or terminated under these Terms, or your use of In-Game Content violates any law, Platform policy, or these Terms.

7.4.5. We are not responsible for any loss of In-Game Content resulting from unauthorized access to your Account, security breaches, or your failure to safeguard your login credentials.

7.4.6. If you choose to access the Services without using an Account, you acknowledge that we will not be able to restore any In-Game Content or progress in case you sign out from the Services, or lose access to the Services or your device (it is lost, damaged, reset, or replaced), and we will not be liable for such loss.

7.4.7. These provisions do not limit consumer warranties mandated by applicable law, which will apply as required.

8. REWARDS PROGRAMS

8.1. Rewards Eligibility and Nature

8.1.1. Certain Mobile Apps may offer rewards programs (“Rewards Programs”) that allow you to earn loyalty points, credits, or other virtual rewards (collectively, “Rewards”) by participating in specified activities, such as playing games, completing tasks, making in-app purchases, referring friends, interacting with advertising and other content, or other activities (collectively, “Rewarding Activities”).

8.1.2. You acknowledge that any unredeemed Rewards in your Account have no cash, monetary, or real-world value and remain the sole property of Azur Games. Rewards cannot be exchanged for cash, sold, traded, gifted, or otherwise transferred to any other user or third party, and can only be used to redeem redemption prizes offered by Azur Games in accordance with these Terms. References to terms such as “cash-out” or “currency” are for convenience only and do not imply that Rewards represent real-world currency or monetary value.

8.2 Data Responsibility

8.2.1. In any app that offers a Rewards Program, your Account data is stored locally on your device, including your progress in the Rewards Program and any earned but unredeemed Rewards. You are solely responsible for maintaining access to your device.

8.2.2. If you delete any such apps, lose your device, reset it, or reinstall the apps, all such data may be permanently lost and cannot be recovered. In such cases, Azur Games shall not be liable for any loss of Rewards or progress, nor is it obligated to provide any compensation.

8.3 Earning Rewards

8.3.1. Subject to these Terms, earning Rewards by completing Rewarding Activities is governed by the terms of the relevant Rewards Program available within the app or in promotional materials. The amount of Rewards you can earn for a given activity, as well as details on how to redeem them, may vary depending on your in-app activity and its frequency, your level of engagement, your interactions with our and our partners’ content and advertising, your redemption history, purchase history, region-specific restrictions, and any other relevant factors that we or our partners determine, at our sole discretion, for a particular Rewards Program.

8.3.2. Subject to these Terms and the terms of the relevant Rewards Programs, Rewards will be added to your Account within a reasonable timeframe after our partners or we verify that the Rewarding Activities have been completed. If Rewards do not appear in your Account after 14 calendar days, please contact our Support Team.

8.4. Prohibited Conduct and Consequences

8.4.1. Manipulation or abuse of Rewards Programs, including fraudulent or deceptive practices to gain Rewards, is strictly prohibited. This includes but is not limited to obtaining Rewards for in-game purchases or services that are later returned, exchanged, or cancelled; exploiting referral programs by inviting users who share your device; using multiple accounts, or otherwise attempting to generate additional Rewards through artificial means.

8.4.2. Without prejudice to any other remedies available under these Terms or applicable law, Azur Games reserves the right, without prior notice and without obligation to provide compensation, to take any of the following actions in cases of prohibited conduct or violations of these Terms without prior notice and without any compensation:

(a) withhold, revoke, or cancel any improperly obtained Rewards;

(b) refuse any request to redeem Rewards;

(d) temporarily or permanently suspend, restrict, or terminate your participation in any Rewarding Activities and Rewards Programs;

(e) suspend or cancel any unredeemed Rewards.

8.5. Changes to Rewards Program

8.5.1. Azur Games reserves the right to modify, restrict, or discontinue any aspect of Rewards Programs, including Rewarding Activities, Rewards, or redemption options, without prior notice. We may also limit or revoke your ability to participate in certain Rewarding Activities or Rewards Programs and adjust or limit the number or type of Rewards you may receive at our sole discretion. This includes, but is not limited to, our right to correct any errors in Rewards allocation and right to reclaim any Rewards that were not rightfully earned or that were credited to your Account by mistake. Unless expressly stated otherwise, any change will apply retroactively to Rewards already earned or credited to your Account.

8.6. Redemption Prizes

8.6.1. If authorized by a particular Mobile App, Rewards may be redeemed for items such as gift cards or other offerings (collectively, “Redemption Prizes”), subject to these Terms and applicable conditions at the time of redemption.

8.6.2. Azur Games is not responsible for any Reward that you are unable to redeem due to your age, country of residence, any applicable trade or economic sanctions, embargoes, export-control rules, or other restrictions imposed by third parties (including payment processors or prize suppliers).

8.6.3. We reserve the right to limit the frequency and the maximum number of Points or other Rewards that you may redeem within any given period through the in-game interface.

8.6.4. Redemption Prizes are generally delivered electronically to the specified email address or your designated payment instrument (e.g., PayPal). Processing times may vary and can be impacted by third-party providers of Redemption Prizes or other circumstances beyond our control. If you have not received Redemption Prizes after 14 calendar days, please contact our Support Team.

8.6.5. If, for any reason, a Redemption Prize cannot be delivered or fulfilled as intended, we may, at our sole discretion, offer you a substitute Redemption Prize of equal value or restore the associated Rewards to your Account, so that you can attempt to redeem such Rewards again in the future. We shall not be liable for any delays or any failure to complete a redemption.

8.6.6. Some Redemption Prizes may be subject to third-party terms and conditions, which could limit how or when you can use the Prize (for example, gift cards). You should carefully review any applicable terms before selecting and redeeming such a Prize.

8.6.7. To complete the redemption of Rewards, we will verify that any redemption request is submitted by a genuine user and not an automated system or bot, using verification measures with automatic real-time checks. If you are unable or unwilling to complete such verification, or if we have reasonable grounds to believe that your actions may pose a security risk, we reserve the right to take appropriate actions, including those described in other sections of these Terms.

8.6.8. Once Rewards have been successfully redeemed, they cannot be re-credited, reversed, restored, or exchanged in any form for any reason. You are responsible for all taxes and any other costs of accepting and using the Redemption Prize.

8.7. Availability of Loyalty Points

8.7.1. Unredeemed Rewards or loyalty points will automatically expire 12 months after they are credited to your account or as otherwise governed by specific Rewards Program rules.

9. CHARGES, BILLING, AND REFUND POLICY

9.1. Fees and Payments

9.1.1. Users agree to pay all fees and applicable taxes incurred by themselves or anyone using their Account.

9.1.2. Azur Games may revise prices for products and services offered through the Services at any time.

9.2. Payment Information

9.2.1. Users must provide accurate and complete personal and financial information when making purchases and use legitimate payment methods.

9.2.2. Azur Games reserves the right to cancel transactions and report suspicious activity to authorities.

9.3. Purchase Terms

9.3.1. All purchases made through the Services are final and non-refundable unless otherwise required by applicable law or these Terms.

9.3.2. When you make a purchase, you authorize the Platform to charge your selected payment method for the displayed price, including any applicable taxes or fees. Delivery of In-Game Content is immediate. By purchasing In-Game Content, you request immediate performance of the contract and acknowledge that you lose your right of withdrawal once the digital content is delivered, in accordance with any applicable laws, including Article 16(m) of Directive 2011/83/EU (the EU Consumer Rights Directive).

9.3.3. Purchases made through Third-Party Services are subject to those Third-Party Services’ terms and conditions. Azur Games is not responsible for payment processing or refund policies of Third-Party Services.

9.3.4. In the event of pricing, description, or transaction errors, Azur Games reserves the right to correct errors, revise orders, or cancel orders as necessary.

9.4. Refund Requests

9.4.1. Refund requests must be submitted in accordance with the refund policies of the respective Third-Party Service through which the purchase was made. Refund terms may vary depending on the Third-Party Service used for purchase and the payment method selected for the transaction. Refund eligibility and processing are subject to the terms and conditions set by the Third-Party Service. If the Third-Party Service denies a refund request, Azur Games cannot provide further assistance.

9.4.2. You acknowledge that Azur Games is under no obligation to issue refunds for any reason, and that no monetary or other compensation will be provided for unused In-Game Content upon account closure, regardless of whether the closure is voluntary or not.

9.5. Subscriptions

9.5.1. Certain features, content, or benefits within the Services may require a paid subscription (“Subscription”). Subscriptions may provide access to exclusive features, premium content, In-Game Content, or other benefits as described during the purchase process.

9.5.2. Subscriptions may be offered on a recurring basis (e.g., weekly, monthly) or as limited-time commitments. Details regarding subscription duration, pricing, benefits, and applicable terms will be displayed prior to purchase.

9.5.3. By purchasing a Subscription, you agree to pay all applicable fees stated at the time of purchase. Payments shall be processed via authorized methods supported by the Mobile App.

9.5.4. Unless otherwise specified, Subscriptions will be automatically renewed at the end of the billing period for the same duration, unless canceled via the Platform from which the Subscription was purchased (e.g., App Store).

9.5.5. You may cancel your Subscription at any time via the platform provider. Cancellation of your Subscription will take effect at the end of your current billing period. In the cases stipulated by law, cancellation is possible prior to the billing period, provided you submit a timely notice in accordance with legal requirements. Access to Subscription benefits will continue until the end of that period, unless stated otherwise. Refunds for unused portions of the current billing period are not permitted unless required by applicable law.

10. USER CONDUCT

10.1. Prohibited Activities

10.1.1. User Conduct rules apply to all aspects of your interaction with the Services, including (but not limited to) selecting an in-game name, sending messages, posting content, interacting with other users, submitting support requests, and accessing or using any part of the Games or related features.

10.1.2. When using the Services, the User is NOT allowed to share, post, transmit, endorse, or link to information that:

(a) violates third-party rights, including intellectual property rights;

(b) serves advertising or promotional purposes;

(d) employs defamatory, abusive, vulgar, hateful, or threatening language;

(e) features nudity or sexual or pornographic content;

(f) invades someone’s privacy;

(g) contains or encourages harassment or excessive violence;

(h) contains viruses or any other computer code, files, or programs designed to interrupt, destroy, or limit the functionality of the Services;

(i) encourages criminal activity or results in civil liability;

(j) attempts to bypass or manipulate these Terms, the Mobile App rules, game mechanics, or any other policies set by Azur Games;

(k) violates the Terms or applicable laws in any other way.

10.1.3. When using the Services, the User is NOT allowed to:

(a) access the Services if you are not an eligible user, or access an Account on behalf of another person, or create multiple Accounts;

(b) intentionally disrupt the experience or usage of the Service for other parties;

(c) attempt unauthorized access to the Services or another person’s Account or gather information from or through the Services beyond the allowances of the Terms ;

(d) violate license limitations as outlined in Section 5 of these Terms;

(e) improperly use Azur Games Support Service, including submitting false reports, abusing complaint systems, or using profane, abusive, or threatening language in communications;

(f) use unauthorized third-party software, bots, cheats, automation tools, mods, exploits, or any other unauthorized means to access, alter, or interfere with the Services;

(g) engage in any behavior that Azur Games considers to be in conflict with the intended spirit, fairness, or integrity of the Mobile Apps.

10.2. Enforcement and Discretion

10.2.1. Please note that the list of prohibited actions above is not exhaustive. Azur Games reserves the right to determine at its sole discretion what conduct is in violation of the User Conduct rules.

10.2.2. Azur Games determines the consequences of violating the User conduct rules on a case-by-case basis, at its sole discretion. Depending on the nature and severity of the violation, Azur Games may, without prior notice:

(a) suspend access to in-game chat functionality;

(b) require renaming of your username or editing other Account information;

(d) temporarily limit certain Account functionalities;

(e) suspend or delete your Account;

(f) impose additional penalties as deemed appropriate.

10.2.3. If your Account is restricted, we may disable one or more features of the Services, and any In-Game Content, progress, or data that rely on those features will be inaccessible for the duration of the restriction.

10.2.4. If your Account is suspended, you will be unable to access the Account or the Services for the period of the suspension, and all associated In-Game Content, progress, and data will remain inaccessible until the suspension is lifted.

10.2.5. If your Account is deactivated or deleted, or these Terms are otherwise terminated, all licenses and rights granted to you under these Terms cease immediately, and you permanently lose access to the Account, the Services, all In-Game Content, progress, and any other associated data.

10.2.6. Users can object to a decision made by Azur Games by contacting the Azur Games Support Service and providing sufficient evidence of non-violation.

10.2.7. Azur Games has no obligation to give prior notice or to provide any refund, credit, or any other form of compensation in connection with any restriction, suspension, deactivation, or deletion of your account or termination of these terms, except where required by applicable law.

10.3. Health and Safety Conduct

10.3.1. When using the Services, you are responsible for monitoring your physical and mental well-being. To that end:

(a) You understand that audiovisual content in the Mobile Apps may trigger or worsen certain neurological conditions (e.g., epilepsy). If you are affected by such a condition, we strongly recommend consulting your doctor before playing or choosing not to play. Azur Games is not responsible for any consequences arising from gameplay in such circumstances;

(b) You acknowledge that prolonged gameplay may lead to fatigue, eye strain, discomfort, or posture-related issues. You are solely responsible for managing your playtime, taking regular breaks, and maintaining a safe posture while playing.

11. TERMINATION

11.1. Causes for Termination

11.1.1. You can terminate the Terms immediately by permanently ceasing to use the Mobile Apps (in case of temporary accounts) and, if you have registered an Account, by requesting the deletion of your Account.

11.1.2. We reserve the right to permanently terminate the Terms (which also means restricting your access to any of our Mobile Apps) in the following cases:

(a) if you materially breach the Terms;

(b) if we discontinue operating or distributing the Mobile App or stop providing access to it, subject to reasonable prior notification;

(c) if you use the Services in a way that may cause legal liability, disrupt the Services, or interfere with the experience of other users;

(d) on other grounds as provided by the Terms.

11.1.3. Once your Account is deleted, all associated data, progress, and In-Game Content will be permanently lost and cannot be recovered.

11.2. Effect of Termination and Consequences

11.2.1. Upon termination, your license to use the Services will immediately end, and any User Content, Account data, progress, or In-Game Content associated with your Account may be deleted and will no longer be accessible, unless otherwise explicitly indicated by Azur Games or required by applicable law as a mandatory rule.

11.2.2. Termination does not affect any obligations and liabilities of you and Azur Games that emerged and existed before the termination.

11.2.3. We are not liable for any loss of access, data, or content resulting from a termination in accordance with these Terms.

12. WARRANTY DISCLAIMER AND INDEMNIFICATION

12.1. Services Provided “As Is”

12.1.1. The Services are used at the User’s own risk. Azur Games provides the Services “AS IS” and “AS AVAILABLE” without any warranties, express or implied, including but not limited to warranties of accessibility, uninterrupted or error-free operation, fitness for a particular purpose, or non-harmfulness to the User’s health and well-being. Azur Games’ contractors, agents, dealers, distributors, or any third parties have no authority to modify this limited warranty or provide additional warranties unless expressly agreed in writing by Azur Games.

12.2. Data Responsibility

12.2.1. The User is solely responsible for backing up any data or content related to their use of the Services.

12.2.2. Azur Games is not liable for any loss, corruption, or damage to User data under any circumstances.

12.3. Indemnification

12.3.1. The User agrees to indemnify, defend, and hold harmless Azur Games, its affiliates, agents, employees, directors, successors, assignees, and licensees from any and all claims, liabilities, losses, costs, damages, and expenses (including reasonable legal fees and costs) arising directly or indirectly from the User’s actions, conduct, or violations of these Terms.

12.4. Limitation of Liability

12.4.1. In no event shall Azur Games or its affiliates be liable for any direct, indirect, incidental, consequential, punitive, or special damages arising from or related to the use or inability to use the Services, loss of data, unauthorized access, or any other matter, even if Azur Games has been advised of the possibility of such damages. This limitation does not apply to liability for death or personal injury to the extent prohibited by applicable law.

12.4.2. Some jurisdictions may not allow limitations on certain warranties or damages, so these limitations may not apply fully in all cases. In such jurisdictions, the exclusions and limitations shall apply only to the extent permitted by the laws of such jurisdictions.

13. GOVERNING LAW AND DISPUTE RESOLUTION

13.1. Governing Law

13.1.1. These Terms, and any claims or disputes arising out of or related to them, are governed by the laws of the Republic of Cyprus, except as otherwise specified below.

13.1.2. For users resident in the USA or Canada, any such disputes shall be governed by the laws of the State of California, USA, without regard to its conflict-of-law principles (including provisions of the United States Federal Arbitration Act and preclusion of class actions).

13.1.3. For users in Australia, governing law shall be the applicable laws of Australia.

13.2. Informal Dispute Resolution

13.2.1. In the event of any dispute arising out of or related to these Terms, you and Azur Games agree to attempt to resolve it through informal negotiation within 60 calendar days after receipt of written notice. The notice must be sent to Azur Games’ address outlined in the Terms or via policy@azurgames.com, and must include:

(a) Your full name and contact details;

(b) A description of the dispute or claim;

13.3. Arbitration

If the dispute cannot be settled through negotiation, and subject to applicable legal constraints, it shall be resolved by binding, confidential arbitration, as follows:

13.3.1. European Union and Other Regions (excluding the USA and Australia): Disputes will be submitted to and finally resolved by arbitration under the Arbitration Rules of the Cyprus Arbitration and Mediation Centre (CAMC), which are incorporated herein by reference. The seat of arbitration shall be Nicosia, Cyprus; the appointing authority is the CAMC Board of Directors; the arbitration shall be conducted in English; and only one arbitrator shall be appointed. The substantive law governing the dispute shall be the laws of Cyprus.

13.3.2. USA Residents: You and Azur Games agree that any claim, dispute or controversy arising out of, or relating to, these Terms, or the breach thereof, will be settled by binding individual arbitration conducted by National Arbitration and Mediation (“NAM”), https://namadr.com, according to NAM’s Comprehensive Dispute Resolution Rules and Procedures in effect at the time such claim is filed. You and Azur Games agree that whether a dispute is subject to arbitration under these Terms will be determined by the arbitrator rather than a court. The arbitration will be conducted by a single arbitrator. You and Azur Games both agree that the arbitration will be conducted in the English language and that the arbitrator will be bound by these Terms. Any award of the Arbitrator is final and binding and may be entered as a judgment in any court having jurisdiction.

13.3.3. Australia Residents: Disputes shall be resolved according to applicable Australian law, including, where permitted, through local small claims courts or equivalent mechanisms.

13.3.4. For any disputes not subject to arbitration (or where arbitration is not applicable), exclusive jurisdiction shall lie with the courts of the Republic of Cyprus. You expressly consent to the personal jurisdiction of such courts.

13.4. Class Action Waiver

13.4.1. To the maximum extent permitted by applicable law, you agree to only bring disputes in an individual capacity and shall not seek to bring, join, or participate in any class or representative action, collective or class-wide arbitration, or any other action where another individual or entity acts in a representative capacity (e.g., private attorney general actions), or consolidate or combine individual proceedings or permit another to do so without the express consent of all parties to these Terms and all other actions or arbitrations.

13.5. Time Limit to File Claims

13.5.1. If a dispute must be arbitrated, you or Azur Games must start arbitration of the dispute within 2 years from when the dispute first arose. If applicable law requires you to bring a claim for a dispute sooner than two years after the dispute first arose, you must start arbitration in that earlier time period. The failure to provide timely notice shall bar all claims.

13.6. Confidentiality of Arbitration

13.6.1. All arbitration proceedings are strictly confidential.

13.6.2. Neither party shall disclose information related to the arbitration, including the award, to any third party, unless required by law.

14. MISCELLANEOUS

14.1. Binding Agreement. These Terms constitute a legally binding agreement between you and Azur Games. By accessing or using the Services, you agree to be bound by these Terms.

14.2. Amendments. Azur Games may modify or update these Terms at any time, at its sole discretion. For non-material changes, it is your responsibility to review the Terms periodically for updates. For material changes, Azur Games will notify Users using reasonable means, such as by posting an update in the Mobile App or sending notice to the email address linked to your Account. Continued use of the Services after any such updates constitutes your acceptance of the revised Terms. If you do not agree with the amended Terms, you must cease using the Services.

14.3. Assignment. You may not assign or transfer your rights or obligations under these Terms without Azur Games’ prior written consent. Azur Games may assign or delegate its rights and obligations under these Terms to any third party without your consent. In such a case, Azur Games will update these Terms accordingly.

14.4. Severability. If any provision of these Terms is found to be invalid, illegal, or unenforceable by a competent authority, the remaining provisions shall remain in full force and effect. Any unenforceable provision shall be interpreted to best accomplish the original intent within the bounds of the law.

14.5. Entire Agreement. These Terms, along with any related policies or agreements referenced herein, constitute the complete agreement between you and Azur Games regarding your use of the Services, and supersede all prior communications and agreements, whether oral, written, or electronic.

14.6. Force Majeure. Azur Games shall not be held liable for any failure or delay in the performance of its obligations under these Terms due to causes beyond its reasonable control, including but not limited to natural disasters, acts of war or terrorism, strikes, power or communication failures, internet outages, or government actions.

14.7. Waiver. Azur Games’ failure to enforce any right or provision of these Terms shall not be deemed a waiver of such right or provision. Any waiver must be made in writing and signed by an authorized representative of Azur Games.

14.8. No Third-Party Beneficiaries. These Terms are intended solely for the benefit of you and Azur Games. No third party shall have any rights to enforce these Terms.

14.9. Survival. Any provisions of these Terms which by their nature should survive termination shall remain in effect after the termination or expiration of your use of the Services. This includes but is not limited to provisions regarding intellectual property, limitation of liability, and dispute resolution.

ANNEX #1. APPLE APP STORE ADDITIONAL TERMS

If you download the Services from Apple through the Apple App Store and access them on an iOS device, your use of our Services is also governed by Apple’s Media Services Terms and Conditions (“Apple Terms”), which are incorporated into these Terms by reference. A breach of the Apple Terms constitutes a breach of these Terms. If the Apple Terms conflict with these Terms, the Apple Terms prevail solely with respect to Apple’s rights and obligations, not those of Azur Games. The following additional provisions apply to Mobile Apps distributed via the Apple App Store for use on iPhone or iPad devices (“Apple Devices”):

A1.1.1. Relationship with Apple. This agreement is between you and Azur Games only, not Apple. Apple has no obligations under these Terms and is not responsible for any Mobile App’s performance, content, or compliance with these Terms.

A1.1.2. Usage Rules. Your use of the Mobile App must comply with the Apple Media Services Terms and Conditions or the Volume Content Terms, as applicable. These terms take precedence over conflicting provisions in these Terms. The license granted by Azur Games is non-transferable and limited to installing and using the Mobile App on Apple Devices you own or control, including via Family Sharing, volume purchasing, or other permitted associations.

A1.1.3. Maintenance and Support. Apple is not responsible for providing any maintenance or support services. Azur Games is solely responsible for maintaining the Mobile App and offering support where applicable.

A1.1.4. Warranties and Refunds. Azur Games is solely responsible for any warranties, whether express or implied by law. Apple provides no warranties and shall have no liability for the Mobile App.

If the Mobile App fails to conform to a warranty, and you notify Apple, Apple may refund the purchase price. To the fullest extent allowed by law, Apple has no further obligations.

A1.1.5. Legal Claims. Apple is not responsible for addressing:

(a) Product liability claims;

(b) Claims that the Mobile App violates legal or regulatory requirements;

A1.1.6. Intellectual Property Claims. If a third party claims the Mobile App infringes intellectual property rights, Azur Games is solely responsible for investigation, defense, settlement, and resolution.

A1.1.7. Export Control Compliance. You represent that you are not located in a U.S. government embargoed country and are not listed on any U.S. government restricted party lists (e.g., SDN list, Denied Persons List).

A1.1.8. Third-Party Beneficiary. Apple (and its subsidiaries) is a third-party beneficiary of these Terms of Use. Upon your acceptance of the Terms, Apple shall have the right to enforce these Terms against you.

Last Updated: April 01, 2026